Our reputation is our bottom line. We want you to be as happy as we are with your purchase or repair, so we offer a full guarantee on all our work and handmade jewelry. See below for details:
Repairs and restoration
We stand by our work and expertise. If something we fixed isn't quite right, or breaks again down the road through normal wear-and-tear, we will repair it again at no cost. Our only exception to this rule is if we clearly state that we will not guarantee the repair because we don't think it's the best course of action or the repair itself is likely to break again because of the nature of the problem. If we aren't guaranteeing the repair, we will always clearly state this to you and write it on your ticket so that there is no confusion.
Our custom designed pieces are guaranteed for life for normal wear-and-tear and we will always resize or re-plate your Alx&Co. ring for free. If you lose a stone because the setting is faulty, we will replace the stone. We absolutely recommend that you come to our shop at least once a year for a complimentary checkup to let us examine the ring, its stones, and clean it. If you aren't local, send us an email when it's time for your checkup and we will send you a shipping label. Doing this will keep your ring strong and secure for life.
We will re-plate any Alx&Co. plated item for free up to 5 times in a lifetime. If, through normal wear-and-tear, your Alx&Co. online purchase breaks, chips, or loses a stone, we will repair the item for free for up to a year after purchase. Simply send us an email when you need it re-plated or fixed and we'll send you a shipping label.